Using AI to Help Patients Get the Care They Need

For patients with rare diseases and other complex conditions, a prescription does not necessarily mean treatment can begin. Insurance approvals, fragmented communication, and confusing administrative requirements can leave patients and caregivers struggling to get the care their doctors recommend. Infinitus seeks to close that gap with an AI platform that automates conversations and coordinates information among patients, providers, pharmacies, insurers, and drugmakers—from benefits verification and prior authorization to treatment updates and ongoing patient support. Ankit Jain, co-founder and CEO of Infinitus, discusses how his daughter’s rare disease exposed the obstacles families face, how the company’s AI agents work to reduce delays, and where human judgment and connection must remain central to care.